职位描述
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Concierge Supervisor
Job Responsibilities:
• Conduct the regular meeting of the concierge department to better the service. Submit written summing-up materials both weekly and monthly.
• Assist the concierge manager to carry out activities and publicity. Coordinate the relationship with customers
• Responsible for organizing and summarizing quarterly and annual customer satisfaction survey.
• Responsible for solving different kinds of complaints as well as recording. Timely arrange staffs to solve the issues and feedback.
• Arrange schedule of the team, organizing relevant training, ensure the working progress. Check the paid leave, sick leave, OT and other situations of the team members and report to the manager.
• Cooperate with the concierge manager to prepare relevant emergency plans; Timely follow up the concierge service requirements according to the demand of customer
Job Requirements:
• Under the age of 45, college degree or above, height over 165CM.
• Standard Mandarin, excellent communication skills and emergency handling ability.
• At least 5 years’ experience in concierge management, 3 years’ experience in apartment project over 100,000 square meters.
• Have rich practical experience in satisfaction management and complaint handling.
工作地点
地址:东莞莞城街道寮步镇高新技术产业开发区环湖路12号(华为欧洲小镇对面)
求职提示:用人单位发布虚假招聘信息,或以任何名义向求职者收取财物(如体检费、置装费、押金、服装费、培训费、身份证、毕业证等),均涉嫌违法,请求职者务必提高警惕。
职位发布者
17820641009HR
欧艾斯设施管理服务(上海)有限公司深圳分公司
- 行业未知
- 1000人以上
- 外商独资·外企办事处
- 英龙大厦1911